All work on our site so far has been designed in Melbourne.
Our prints and cards are printed in Melbourne.
Our bamboo plates are produced in China by a responsible manufacturer.
All images on this site are copyright © 2018 Designpulp.
Please do not reproduce or publish any pictures without permission.
Why are our plates made from bamboo?
We use bamboo instead of melamine because we have a strong commitment to protecting the environment. Bamboo is a biodegradable material and an eco-friendly alternative to plastic. Unlike melamine which takes thousands of years to decompose bamboo can break down in a short span of time when buried or composted. When you choose biodegradable products made from plants, you’re helping reduce landfill.
Are our bamboo plates dishwasher safe?
Yes! For longevity, we recommend that they be washed in the top shelf.
Can I use my plates in the microwave?
No. The bamboo plates are not microwave safe.
How resistant is bamboo?
Bamboo is pretty sturdy and should last a good 4 to 5 years with standard daily use. Please note that if dropped on a hard surface, the plate may split.
Do you offer framing services?
We don't offer framing services, as this would increase shipping costs and risk of damage during transit. It’s safer and more economical for you to get your print framed yourself. This also allows you to choose a style that suits your décor. Our prints fit standard frame measurements. (Note: Ikea offers a wide range of affordable frames.)
How are they packaged?
Every order is packaged with all the love and care it deserves.
- A4 and A3 prints are protected by a clear cello bag* and thick backing boards* and packed flat in a rigid envelope.
- A2 and A1 prints are protected by a clear cello bag* and rolled into a hard cardboard roll.
*Backing boards are made from 100% recycled, thick (700gsm) boxboard material
*All cello bags are 100% recycled, FSC certified and made of 40-micron polypropylene
How are they printed?
Our prints are printed with true photographic quality HP ElectroInk.
When will my order be shipped?
Orders are usually shipped within 1-2 working days of the order being placed. Orders within Australia should arrive in 5-10 working days. Expect a slightly longer wait for international orders (usually 15-20 days).
Do you ship worldwide?
Yes, with pleasure. All items are sent via registered post in Australia and pack-and-track international. We'll send you an email, including tracking number, 2-3 days after your purchase.
How much is shipping going to cost me?
Total shipping cost is calculated at the checkout. Our standard shipping rates are:
- $10 flat rate postage in Australia
- $35 flat rate postage outside Australia
We accept returns or exchanges for the following:
You must notify us within 7 days of receiving your package of any damages. We can’t accept requests after this time. All items must be returned in an unused state in their original packaging. Returns must be shipped through registered post. Please send us your order number, name and a photo of the damaged item.
We reserve the right to refuse an exchange request if the returned item doesn’t comply with this policy
You must notify us within 7 days of receiving your package of an incorrect order. We can’t accept requests after this time.
Please give us your order number, name and a photo of the incorrect item. We’ll send you the correct item once we receive the incorrect item back. In this case, shipping is on us! Scan the shipping receipt once you’ve sent it, and we’ll reimburse the shipping costs as soon as possible.
PRIVACY & SECURITY
Customer privacy is very important to us at Designpulp.
Designpulp only gathers information necessary to process your order, contact you about your order and, if you choose to opt in, to provide information through our mailing list regarding our news, sales and promotions.
We don’t share any personal information gathered with third parties or outside organisations.
All customer details are managed securely and confidentially.
Designplup is hosted by Squarespace and uses PayPal and Stripe payment processors.
If you buy products from Designpulp, your checkout is protected by SSL to keep your credit card data safe and secure. We are Level 1 PCI compliant, use 128 bit SSL encryption and our checkout process is also secured by HTTPS/ Transport Layer Security (TSL) encryption.
TLS is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.